I don’t argue that technology stimulates or attracts millennials to the industry, but I address how technology would keep them or does keep them in the FM world. Older generations previously steered clear of technology for various reasons; one of them is the training of technology is very involved and evolves at a fast pace; being so hands on with managing facilities, older generations didn’t take the time to invest in technology like IWMS, BIM, etc, mostly because they didn't have the time! There are theories that Facility Managers are silo'd so they didn't want to ask for help or admit that they needed the help that technology. A debate...
Other industries have or did embraced technology before FM, as a result FM has had no choice but to adapt and we’re playing catch up. When you’re talking about BIM for example our relationship with architecture has fueled the drive for FMs to adapt; ex: architecture develops technology to make their lives easier, specifically in context of a client (if you can show them exactly what their facility is going to look like, they will be oohhh'd and ahhhh’d, and have buy in). FM needs info from architects to run facilities effectively and this information comes digitally, only works in specific software, formats, etc etc. Previously FM’s would harvest the information themselves, sometimes ad hoc (staying silo’d). Technology breeds collaboration and transparency, something FM is becoming better at.
I do touch on “gamification” of the industry in the context of teaching and training millennials, even though I hate that word and use a different phrase. I try and compare 'gamification' to previous methods of learning which was/is long, hands on training sessions in a classroom setting; my generation isn't anywhere near that anymore, we fall asleep.
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